Shirts:
What brands do you print on?
All Jump Smokers T-shirts are printed on Pima Tees and are 100% manufactured and printed in the USA.
How do I know what size shirt to order?
Each product page has links to sizing charts. Refer to these charts and any special instructions given per product.
I ordered two shirts of the same size, why is one smaller?
Some shirts are prewashed because of the printing technique used. These shirts may be slightly smaller when they arrive. Also, a few designs are printed on different style shirts. Check the product description for any special sizing notes.
Shipping
How long does it take for shirts to arrive?
Standard shipping for orders in the contiguous US takes 7-10 business days. International orders usually take 3-5 weeks to arrive depending on the destination and customs processing.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Do you ship internationally?
Yes, we ship to almost every country around the world.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.
Store
How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
What forms of payment do you accept?
We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through PayPal.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.
What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. Please include a copy of the packing slip that was sent with your original purchase. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge. If you have further questions please contact us.
Returns should be mailed to:
Jump Smokers / JS Sound LLC
P.O. Box 811092
Chicago, IL 60681-1092
Still have other questions?
For additional information about Jump Smokers Gear please use the contact form or email info at jumpsmokersmerch@gmail.com.
